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Consulting Services 

 

Our management consulting services focus on our clients' most critical issues and opportunities:strategy, marketing, organization, operations, technology, transformation, digital, advanced analytics and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect from optimizing the sum of the parts, not just the individual pieces. At C&S Llc, consulting is our forte.

What we look at. Strategy Consulting.

 

  • Fundamentals of growth: Only one in 10 companies succeeds in achieving sustained growth. We help companies grow by defining and focusing on their core.

  • Business unit strategy: Effective strategy for business units requires making proprietary decisions about where to play and how to win. The goal is to enable a business to reach its full economic potential.

  • Corporate strategy: Corporate strategy involves a proprietary set of actions that enables a company to be worth more than just the sum of its parts. The most critical role of the center is to help business units achieve leadership positions.

  • Founder's Initiative: To win in the long term, most companies need the cost advantages and scale of global incumbents. Yet, in achieving that scale, companies often lose what we call the Founder’s Initiative—the very core strengths and values that helped them succeed.

  • Dynamic Innovation: C&S Llc works with clients to transform innovation for new product development and make big ideas actionable by combining creative strategy and analytic approaches.

  • Emerging markets: Home to most of the world’s population and recording double-digit growth, emerging markets in Asia, Latin America and Eastern Europe are must-win areas for multinational companies. C&S Llc helps companies navigate this unfamiliar terrain and successfully compete against indigenous companies and other multinationals.

  • Sustainability: C&S Llc helps companies develop renewable energy policies, realize the full potential of recycling processes and identify the impact of new trends and regulations, among other things.

What we consider. Customer Strategy and Marketing.

 

Customers are the source of real growth. C&S Llc combines in-depth customer insights with practical expertise in operations and economics to help our clients create sustainable, organic growth. Capitals & Squares LLC evaluates a business carefully before choosing to do business with it. We stress this evaluation process in order to always identify the best companies who are leaders or soon to be leaders in their industry. 

  • Customer insights and segmentation: We help clients understand customer needs and behaviors using our Dynamic Innovation approach and develop actionable segmentation from the resulting insights. We help clients define the target customer or "sweet spot"—the area of distinct advantage over competitors—to inform business decisions and investment allocation.

  • Product and category management: We help firms break down barriers to innovation and improve ongoing customer-led product development so their value proposition is differentiated and meets customer needs.

  • Pricing: We help resolve the pricing paradox—pricing is almost always the #1 profit lever, yet it remains under-developed in most companies—by building long-term pricing capabilities and capitalizing on in-year-revenue opportunities.

  • Sales and channel effectiveness: We help companies identify quick, targeted, customized solutions as well as strategic and operational improvements to boost underperforming sales organizations.

  • Marketing and brand strategy: We help companies align marketing and brand strategy with overarching business objectives; ensure marketing investments are generating highest returns and reinforcing the brand positioning; and build a loyal customer base through branding that cultivates a strong, trusted image.

  • Customer experience: We work with companies to develop a series of positive interactions with the customer to earn their advocacy and inform consistent delivery of experiences to drive top-line growth.

  • Loyalty: We help companies nurture promoters—loyal customers who are more profitable, and who are active proponents of your business in good times and bad. 

Additional areas of expertise:

  • Leadership behaviors and alignment. 

Leadership behaviors are one of the critical "soft" elements that research shows are most important in determining an organization's decision effectiveness and thus its performance. Sometimes, however, a company's leadership behaviors and decision style will have to change—adapting to a different strategy or the arrival of new leaders, for example. The key to changing behaviors is reaching agreement on the desired decision style, and then defining and demonstrating the required behaviors.

  • Management process redesign. 

Well-executed critical management processes are essential to a company's performance. C&S Llc's practical, structured approach to management processes oils the decision-making machinery to drive faster, better decisions, more productive meetings and efficient execution. We work with clients to develop tailored management practices and build the skills and behaviors that lead to enduring results.

  • Operating models

  • Organizational complexity

  • Shared services

  • People engagement

What we consider. Organization Consulting.

 

Capitals & Squares Llc has a comprehensive tool kit to help companies address decision difficulties and other organizational barriers to performance. We have completed more than 700 organizational assignments in the last five years, spanning every major industry and geographic region. Our areas of expertise include:

  • Decision and organization diagnostic. Our diagnostic tool helps pinpoint decision difficulties and identify root causes. Benchmarking your organization against C&S Llc's database of more than 500 companies can show you exactly how you measure up and help you identify specific issues to address to set your organization up for success.

  • Organizational design and restructuring. The starting point for a successful "reorg" is the decisions that create value, not the boxes and lines of the org chart. Our approach helps companies structure their operations around the key sources of value in the business, remove unnecessary complexity and set up an effective operating model that allows the company to realize its strategic objectives.

  • Organization Simplification. Organizational complexity is the new normal, driven by growth, globalization and disruptive technologies; properly addressing it requires time and focus. Our holistic approach helps companies identify and simultaneously address the fundamental drivers of complexity to ensure that its symptoms don't creep back.

  • Decision effectiveness. C&S Llc's five-step program, described in our leadership manual for the 21st century, helps you identify key decisions, X-ray each one to determine problem areas and reset those decisions for maximum effectiveness. It helps you strengthen weak elements of the organization and embed good decision making and execution in your everyday operations.

  • Role of the center. Examining the role of the center helps CEOs of companies with ineffectual structures determine the best organizational model for their firm. Centers must be "fit for purpose," with roles aligned to the company's business profile, strategy and leadership style. That means there is no pat formula. Our focus is on value added: Effectiveness is 90 percent of the game—making sure the right decisions get made by the right people at the right time. Efficiency is critical but secondary.

  • Talent management and leadership supply. No company can turn in a great performance without great people. High performers learn to assess their talent pipeline, deploy their most promising people more effectively in critical decision areas and reduce their demand for scarce skills.

  • Measures and incentives. Capitals & Squares Llc helps companies create dynamic performance measurement with a focus on what really matters to the business. We build dashboards that serve as barometers of ongoing business performance, and help companies devise tailored compensation systems that will reward actions and behaviors that advance the organization's goals and drive decision effectiveness.

  • High-performance culture. Company culture is at the heart of competitive advantage, because it determines how things are done and how people behave. It is the hardest thing for competitors to copy. High performers create an environment with a unique personality and a passion for performance—so that people make the right decisions and do the right thing wherever they are in the business.

  • Change management. Change is tough and always has been. Organizational change is a particularly emotional process—often a source of tension and insecurity. "Will I still have a job?" "What will it be?" We help companies account for these sensitivities with clear communications and solid engagement plans to motivate people. Our approach draws from experiential learning about what actions make change stick. We help deliver "quick wins" by anchoring change in customer and marketplace needs and by tackling changes in parallel, and enduring success by building organization alignment and avoiding ambiguity around critical roles and decision processes. 

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